We stand by our products 100%. However, for custom made items, we can only refund store credit. We will do whatever it takes for our customers to be 100% satisifed with our products whether we have to rectify a dozen of times or even craft a new pair.
If your shoes do not fit the first try, we will rectify and ship back the first time for free. We will still rectify as many times as it takes for you to be satisfied, but all the shipping costs after the first rectification will be responsible by the customers.
